Okura Hotel Marugame

Subject: Gratitude for Outstanding Service Dear Hotel Front Desk Team, I hope to express my heartfelt gratitude for the outstanding service you provided. During my recent stay, your team members created an unforgettable experience for me. I want to specifically mention the night shift male front desk staff who assisted me when I encountered difficulties. His demeanor was remarkably humble, courteous, and extremely professional in handling every detail. His patience and attention to detail deeply moved me. He resolved my issues, making my stay smooth and enjoyable. I want to give him a perfect score of 100 for his exceptional professionalism, which added immense value to the hotel. I deeply appreciate the efforts and dedication of your entire team. Your service made me feel truly at home, and I will forever cherish this wonderful memory. I wish your team continued success in your future endeavors and look forward to staying at your hotel again to enjoy unparalleled service. With sincere gratitude, Mr.Lam

The hotel was in a great location with amazing views.

The vicinity of the Marugame Boat Race was very good.